http://dr.lib.sjp.ac.lk/handle/123456789/4123 2026-01-07T03:55:01Z 2026-01-07T03:55:01Z Palawatta, T.M.B. http://dr.lib.sjp.ac.lk/handle/123456789/10581 2022-03-14T08:50:42Z 2015-01-01T00:00:00Z

Waiting Times and Defining Customer Satisfaction Palawatta, T.M.B. Review of literature shows that there is no agreement about the definition of probably the most important, variable Satisfaction/Dissatisfaction. Satisfaction /Dissatisfaction equals Expectation minus Perception is the most widely used definition today. In this definition, there are a number of issues that have to be resolved. First, what exactly Satisfaction is? Is it disconfirmation? That is the gap between expectation and perception. Is it expectation? Or, is it perception? Further, there is no concrete definition about the expectation. Is it predicted service? Is it adequate service? In this study, the definition of satisfaction/dissatisfaction was tested using continuous variables expected waiting time, perceived waiting time, prior predicted waiting time, posterior predicted waiting time and the acceptable waiting time. Study found that disconfirmation between expected waiting time and the perceived waiting time is the best definition for satisfaction/dissatisfaction followed by expected waiting time and perceived waiting time. However, the influence of perceived waiting time is nearly negligible. Therefore, defining satisfaction/dissatisfaction as disconfirmation between expectation and perception is most appropriate. Furthermore, the study found that expectation is not prediction and is also not the acceptable (adequate) service.

2015-01-01T00:00:00Z Senanayaka, W.G.T.S. Sisira Kumara, M.H.A. http://dr.lib.sjp.ac.lk/handle/123456789/10579 2022-03-14T08:47:52Z 2015-01-01T00:00:00Z

The Employment Status of the Elderly in Sri Lanka: Emerging Patterns and Determinants Senanayaka, W.G.T.S.; Sisira Kumara, M.H.A. By using the Sri Lanka Household Income and Expenditure Surveys in 2002, 2006/2007, and 2009/2010, this paper examines patterns and determinants of employment status of the Sri Lankan elderly. The study employs multinomial logit model to realize the research objectives. The results of the study reveal that more than 50 percent of the Sri Lankan elderly are currently inactive, yet five percent of the oldest elderly and 18 percent of the elderly with bad health conditions are engaged in labour market activities. The results further demonstrate that younger male elderly, who are married and living in female-headed households are more likely to be employed than to be inactive. The receipts of remittances, social security payments, and bad health conditions reduce the probability of being employed. At present, ethnicity does not play a significant role in determining employment status of the Sri Lankan elderly.

2015-01-01T00:00:00Z Herath, H.M.A. http://dr.lib.sjp.ac.lk/handle/123456789/10578 2022-03-14T08:44:27Z 2015-01-01T00:00:00Z

Place of Women in Sri Lankan Society: Measures for Their Empowerment for Development and Good Governance Herath, H.M.A. Despite far-reaching economic, social and political developments in Sri Lanka over the last century or so, Sri Lankan women continue to occupy a subordinate status. While women are not subjected to extreme forms of oppression, many adverse structures and forces, such as the patriarchal social structure, woman’s role in the family, traditional values, rituals and myths, the division of labour and unequal pay, and women’s lack of participation in politics contribute to the continuing subordination of Sri Lankan women. In this context, this article seeks to address the socio-economic, cultural and political processes that shape the status and the progress of women in Sri Lanka. It emphasizes the policy makers to ensure that Sri Lankan women are empowered to participate in development. For this to happen, the article, however, argues that an attitudinal change and a paradigm shift in the minds of policy makers and the society at large must be accomplished.

2015-01-01T00:00:00Z Warnakulasooriya, B.N.F. http://dr.lib.sjp.ac.lk/handle/123456789/10575 2022-03-14T07:43:55Z 2015-01-01T00:00:00Z

Marketing Culture and Corporate Social Responsibility: A Case in Service Firms in Sri Lanka Warnakulasooriya, B.N.F. Literature on marketing culture stresses the importance of establishment of a cultural orientation to guide decision making and problem solving to successful implementation of CSR. The marketing culture (MC) apparently enables frms to emphasize social concern than the frms that do not have this culture. The fundamental question is whether MC has measurable impact on CSR in services organizations. Therefore, this study examines the impact of MC on the degree of CSR in the Sri Lankan context with special reference to service frms. The major objectives are to assess the degree of MC and CSR in service frms, and to examine the association between MC and CSR in the same industry. A single cross sectional design was employed to collect data through a self- administered questionnaire. The unit of analysis was the Service Firms in Sri Lanka, a sample of which was randomly selected from the registry of the Colombo Stock Exchange–2010. The proxies were the service or service related managers of the sampled frms. The analysis shows that the degree of MC and CSR varies across the service frms and that the association between MC and CSR exists and is strong.

2015-01-01T00:00:00Z