http://dr.lib.sjp.ac.lk/handle/123456789/10454 Tue, 04 Nov 2025 22:50:47 GMT 2025-11-04T22:50:47Z http://dr.lib.sjp.ac.lk/handle/123456789/10474 Exploring Key Factors for Customer Satisfaction in Online Shopping: A Systematic Literature Review Deyalage, P.A.; Kulathunga, D In the context of online shopping, customer satisfaction is considered as a important matter to be focused by marketers and organizations. Consequently, identification of what really affects customer satisfaction in online context is useful from many aspects. Previous researchers have attempted to address this important concept mostly through their empirical studies, utilizing limited number of factors. A closer examination reveals that those studies have utilized different sets of factors and been performed in different contexts. Overall, prior studies remain broad and appear relatively fragmented. At present, there is a lack of research which have used a systematic literature review process to examine the factors affecting online customer satisfaction. Therefore, the purpose of this research is to perform a comprehensive study on literature related to online customer satisfaction and analyze the factors identified by previous scholars under different criteria. Accordingly, the researchers gathered all possible studies related to online customer satisfaction between the period 2000 and January 2019. The study identified forty-one previous studies done by different researchers which revealed fifty-one different factors affecting online customer satisfaction. The researchers performed a rigorous analysis of those fifty-one factors under different criteria and results are presented in this paper. Wed, 01 Jan 2020 00:00:00 GMT http://dr.lib.sjp.ac.lk/handle/123456789/10474 2020-01-01T00:00:00Z http://dr.lib.sjp.ac.lk/handle/123456789/10473 The Welfare Impact of Unilateral and Regional Trade Liberalization in South Asia: The Way Forward Perera, S During the last couple of decades, trade policy reforms have been initiated in almost all South Asian countries with a view to integrating with the world economy and improving their growth prospects. This paper provides a quantitative assessment of the likely implications of trade liberalization in South Asian economies, using a multi-country CGE model with enhanced multihousehold framework. The study examines the impact of trade liberalization in South Asian countries on the economies of South Asia, with particular emphasis on trade and welfare impacts of unilateral trade liberalization and South Asian Free Trade Agreement (SAFTA). The findings revealed that, amongst the two trade policy options considered, unilateral trade liberalization ensures the highest welfare to all South Asian members in compared to SAFTA. Furthermore, the results indicate that overall household income will increase in all South Asian countries under both trade policy options considered though the gains are greater under the unilateral trade liberalization. The industry level projections indicate that, exports and imports increase significantly in all South Asian countries under unilateral trade liberalization than under the SAFTA both in the short-run and long-run. Thus, unilateral trade liberalization may be likely to expand the total trade in South Asia in the world market. Wed, 01 Jan 2020 00:00:00 GMT http://dr.lib.sjp.ac.lk/handle/123456789/10473 2020-01-01T00:00:00Z http://dr.lib.sjp.ac.lk/handle/123456789/10472 Important factors in selecting Maritime Education in Sri Lanka: Perception of seafarers’ professions Edirisinghe, L Maritime Education and Training (MET) are presently faced with many challenges thus sustaining a pool of qualified and competent marine officers and engineers is a serious issue. Given the very complicated nature of the industry certain grades of seafarers are waiting to be deployed while some categories are invariably short staffed. MET institutes compete with other higher education institutes while improving the overall quality standards of global MET. Also, the demand for seafaring by younger generation is seen declined while the quality of limited applicants also deteriorated. As a result, leading MET institutes are pressurised to be flexible in selection criteria. Accordingly, the objective of this study is to identify the factors that influence students’ choice of maritime education. The study has been conducted by obtaining empirical data from past and present seafarers and the findings may be helpful for MET institutes. It explored key factors pertaining to the seafarers’ profession such as the professional identity and perception; social impact; the family concerns; and gender issues as influencing the choice of maritime education. Wed, 01 Jan 2020 00:00:00 GMT http://dr.lib.sjp.ac.lk/handle/123456789/10472 2020-01-01T00:00:00Z http://dr.lib.sjp.ac.lk/handle/123456789/10470 Impact of Problems associated with Supply Chain Management Practices of Wholesalers on their Business Performance in the Coconut Industry in Sri Lanka with special reference to Kurunegala District Jayawardhana, M.B.S.M.T.; Warnakulasooriya, B.N.F. Plantation sector plays a major role in the export sector in Sri Lanka where Tea, Rubber and Coconut have been the major agricultural export commodities. According to the Export Development Board (2018), coconut accounts for approximately 12% of all agricultural products. As an agricultural commodity, coconut must undergo a series of operations before they reach to the market. It can be observed that in every operation, practices of supply chain management (SCM) are involved. In developing countries, especially in country like Sri Lanka, traditional supply chain (SC)s are usually involved by many players and they exercise many practices. A wholesaler is a vital player in the SC for a coconut industry. They exercise many practices when they work with the SC, especially with manufacturers and other intermediaries as well as face with many problems in performing these practices. Still whether these problems will have an impact on their business performance is a question that should be answered. However, a comprehensive search of various local and international literature revealed that the impact of problems of SCM practices of wholesalers in the coconut industry on business performance have not been studied in depth in Sri Lankan context. Therefore, this study is designed to examine the impact of problems associated with SCM practices of coconut wholesalers on their business performance with special reference to Kurunegala district, Sri Lanka. A questionnaire was distributed to a sample of 60 wholesalers in the coconut industry in Kurunegala district, Sri Lanka. Problems cited in the literature were condensed into eight practices of SCM, namely human resource management, technology, facilities, supplier relationship management, customer relationship management, regulatory factors, geographic proximity and logistics and transportation. The collected data were analyzed by using descriptive statistics and discriminant analysis. The results show that these problems discriminate the business performance of the coconut wholesalers. Wed, 01 Jan 2020 00:00:00 GMT http://dr.lib.sjp.ac.lk/handle/123456789/10470 2020-01-01T00:00:00Z