Abstract:
Electronic payment systems (EPS) provide an
alternative for traditional payment systems. Even though EPS
provide a more convenient method for performing transactions,
customers have not switched to EPS as expected. Researchers
have investigated this issue over the past and they have identified
that there are a variety of factors hindering the usage of EPS by
customers. Literature review reveals that there are contradictory
findings between researchers on this matter and hence it is
evident that there is no agreement among the researchers as to
which factors really affect the usage of EPS by customers.
Therefore, this study aimed at identifying critical factors
affecting the customer perception towards the use of EPS.
Through a thorough literature review, the researchers could
identify five antecedents which have been cited by many
researchers as important factors determining the usage of EPS.
Amongst them, the present research revealed that “benefits”,
“trust” and “compatibility” as significant antecedents to the
adoption of electronic payment systems in Sri Lanka.
