Abstract:
This study proposed and tested a model that links perceived work-life benefit usefulness with OCB
based on the Social Exchange Theory (SET), and it also proposes that the direct relationship is
mediated by Perceived Organizational Support (POS). SET supports the possibility that perceived
usefulness of work-life benefits would promote employee OCBs as workers may feel obligated to exert
„extra‟ effort in return for „extra‟ useful benefits. The study was designed to investigate why the female
school teachers of international schools do not demonstrate desired OCBs. A significant positive
relationship was found between perceived work-life benefit usefulness and OCB and that relationship
was partially mediated by POS. The study is done among 212 female teachers of international schools
located in the Western province of the country. Data were collected using an anonymous selfadministered
questionnaire filled by the teachers and their respective officers-in-charge. Data were
analyzed using SPSS version 17.0 where simple regression analysis was used to test the direct
relationship and four step three regressions approach was used for the mediator test. This study is of
immense significance for the managements of non-governmental schools as they require high levels of
employee commitment to ensure quality of service to the satisfaction of students and their parents to
face the competition amidst the large number of such schools in the country at present. Though the
potential to produce the desired effects is obvious, research is yet to address the issue in the present
context, and this study fills that void in research.
