Abstract:
Area of the Study
As a significant determinant of job performance of an employee, this study discusses the
impact of emotional intelligence on employee job performance. There is an empirical and
knowledge gap in the Sri Lankan context on the relationship between emotional
intelligence and job performance of employees and its impact.
Problem of the Study
The main objective of this research study is to identify the relationship between emotional
intelligence and job performance of banking employees in commercial banks in the
Central province, Sri Lanka. The research problem of this study is: Is therea relationship
between emotional intelligence and job performance of banking employees in commercial
banks in central province of Sri Lanka?
Method of the Study
The data were collected from a randomly selected sample of 200 banking assistants in
selected commercial banks in Central Province and used a structured questionnaire, which
indicate the statements of emotional intelligence and job performance with 5 points Likert
scale. The data were analyzed using SPSS computer package and it included the univariate
and bivariate analyses.
Findings of the Study
The finding at the end of the study was that there is a significant positive impact of
emotional intelligence on employee job performance. Also, it was proved that there is a
significant strong positive relationship between Emotional Intelligence (EI) dimensions
and job performance. As per the regression analysis, emotional intelligence has an impact
of 67.4% on job performance.
Conclusion of the Study
It is concluded that there is a significant positive impact on emotional intelligence and
employee job performance. In addition, dimensions of EI (self-awareness, selfmanagement,
social awareness and relationship management) have a positive impact on
job performance of the sample. When recruiting management trainees the EI is to be used
as a tool of selection and EI programme is to be developed as an intervention to ensure the
higher performance in this sector.
