Abstract:
Area of the Study
This study attempts to identify the relationship between emotional labour and job satisfaction of
senior teachers in selected International Schools in Colombo district, Sri Lanka.
Problem of the Study
There is an empirical knowledge gap in Sri Lankan context on the relationship between emotional
labour and job satisfaction of International School teachers. This study is aimed to investigate the
relationship between emotional labour and job satisfaction of senior teachers in selected
International Schools in Colombo district, Sri Lanka.
Method of the Study
The data were collected from a randomly selected sample of 120 senior teachers in selected three
International Schools in Colombo district in Sri Lanka by administering a structured questionnaire,
which consisted of 32 questions/statements with 5 point scale. The data analyses included the
univariate and bivariate analyses.
Findings of the Study
This study found that there is a weak negative relationship between surface acting and job
satisfaction and a moderate strong positive relationship between deep acting and job satisfaction of
senior teachers in the selected three International Schools.
Conclusion of the Study
It is concluded that the surface acting is negatively associated with job satisfaction while deep
acting is positively associated with job satisfaction of senior teachers in International Schools. Thus,
it is advisable for Teacher Training Institutes to give a better understanding of these emotional
demands and different strategies in teacher training programmes to enhance job satisfaction and
teaching effectiveness.
