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Impact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Bank
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| dc.contributor.author | Weerasinghe, K.G.G. | |
| dc.contributor.author | Weerasinghe, C.I.K. | |
| dc.date.accessioned | 2019-01-08T02:54:02Z | |
| dc.date.available | 2019-01-08T02:54:02Z | |
| dc.date.issued | 2018-11 | |
| dc.identifier.citation | Weerasinghe, K.G.G., Weerasinghe, C.I.K. (2018). "Impact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Bank", Proceedings of the International Research Conference in Humanities and Social Sciences [IRCHSS]-2018, University of Sri Jayewardenepura, 120 p. | en_US |
| dc.identifier.issn | 2279 - 2309 | |
| dc.identifier.uri | http://dr.lib.sjp.ac.lk/handle/123456789/7959 | |
| dc.language.iso | en | en_US |
| dc.publisher | IRCHSS-2018 and Faculty of Humanities and Social Sciences, University of Sri Jayewardenepura | en_US |
| dc.subject | banking industry; customer loyalty; reliability; SERQUAL Model; Service Quality | en_US |
| dc.title | Impact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Bank | en_US |
| dc.type | Article | en_US |
