Abstract:
The purpose of this paper is to examine the implications of High Performance Work System
(HPWS) strength for Organizational Effectiveness (OE) from the managerial perspective in the
banking industry in Sri Lanka. The author used a case study approach for data collection with
archival analysis of records and semi- structured interviews with the CEO, Head of HR, two
board members and three focus groups (top, middle, and lower level managers across various
functional areas) in each bank which altogether covers 44 key informants. The findings support
the proposition that the importance of a strong commitment by all the managers across the
managerial hierarchy to transmit relevant, consistent and valid Human Resource Management
(HRM) messages and information across the organization leads to more effective
organizational effectiveness. Case study informants reported links between HPWS strength and
OE.
