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A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions
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A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions
Ananth, A.
;
Ramesh, R
;
Prabaharan, B.
URI:
http://dr.lib.sjp.ac.lk/handle/123456789/9918
Date:
2010
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Volume 15 - No. 2, 3 & 4
[8]
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