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A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

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dc.contributor.author Ananth, A.
dc.contributor.author Ramesh, R
dc.contributor.author Prabaharan, B.
dc.date.accessioned 2022-02-05T08:08:34Z
dc.date.available 2022-02-05T08:08:34Z
dc.date.issued 2010
dc.identifier.uri http://dr.lib.sjp.ac.lk/handle/123456789/9918
dc.language.iso en en_US
dc.publisher Postgraduate Institute of Management en_US
dc.relation.ispartofseries April-December 2010;
dc.subject SERVQUAL, Service Quality, Service Gap, Banking Service Quality en_US
dc.title A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions en_US
dc.type Article en_US


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