dc.contributor.author | Ananth, A. | |
dc.contributor.author | Ramesh, R | |
dc.contributor.author | Prabaharan, B. | |
dc.date.accessioned | 2022-02-05T08:08:34Z | |
dc.date.available | 2022-02-05T08:08:34Z | |
dc.date.issued | 2010 | |
dc.identifier.uri | http://dr.lib.sjp.ac.lk/handle/123456789/9918 | |
dc.language.iso | en | en_US |
dc.publisher | Postgraduate Institute of Management | en_US |
dc.relation.ispartofseries | April-December 2010; | |
dc.subject | SERVQUAL, Service Quality, Service Gap, Banking Service Quality | en_US |
dc.title | A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions | en_US |
dc.type | Article | en_US |